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Privacy Policy
1. Introduction
This Privacy Policy sets out the types of personal data VYBN (operating at https://vybn.zingbizz.com/) may collect about you when you interact with us and explains how we process your personal data. References in this Privacy Policy to “VYBN,” “we,” “us,” or “our” are to the operator of this website.
This Privacy Policy applies if you are a visitor to our websites or our social media pages, if you purchase any products from VYBN, and/or if you are a user of our apps. We may collect, use, store, and transfer different kinds of personal data about you when you visit our websites or social media pages, register for an online account with us, join our loyalty program, contact us, subscribe to our newsletter, purchase any of our products, or when you download and register an account for our apps.
VYBN is the “data controller” in respect of your personal data for the purposes of data protection legislation. We respect your privacy and are committed to protecting your personal data. We will ensure that your personal data is stored and used in accordance with this Privacy Policy.
Our website and app are not intended for children (anyone under the age of 18), and we do not knowingly collect data relating to children. If we learn we have collected or received personal information from a child under 18, we may delete that information.
2. How to contact us
If you have any questions or concerns about this Privacy Policy or our privacy practices, or if you wish to exercise any of your rights over your data, please do not hesitate to contact us by one of the following methods:
- By email: support@vybn.com
- Website: https://vybn.zingbizz.com/
3. What data do we collect?
Personal data is any information about an individual from which that person can be identified. We process different kinds of personal data about you which we have grouped together as follows:
- Identity data – data which identifies you including your name, title, username, date of birth, and gender.
- Contact data – your contact details such as your billing address, delivery address, email address, and telephone numbers.
- Purchase data – information concerning the products you have purchased from us including frequency, discount codes used, spend history, and loyalty program activity.
- Security data – for your security, we keep an encrypted record of your login password.
Customer Service data – information relating to your interactions with our customer service team by email, phone, online chat, or social media.
- Financial data – data we collect if you purchase a product from us such as your bank account and your payment card details.
- Review data – information you provide to us when you review our products or services or when you provide feedback.
- Marketing data – data which we capture when you sign up to receive our newsletter or other marketing communications.
Technical data – electronic information automatically logged, including IP address, login data, browser type, and location.
- Usage data – information about how you use our sites and our app including navigation patterns, products viewed, and shopping basket contents.
- Social Media data – data you provide to us directly about your social media accounts or which we have access to when you connect with us.
4. When do we collect your data?
We collect your data in the following situations:
- Direct interactions: We collect personal data directly from you when you interact with us via our website, email, online chat, or on social media.
- Automated technologies or interactions: When you interact with our website or app, our systems will automatically collect Technical and Usage data using cookies, tracking pixels, and server logs.
- Other third parties: We may receive personal data about you from various third parties, including ecommerce providers (Shopify), analytics providers (Google Analytics), and advertising networks.
5. How and why we use your personal data
We will only use your personal data when the law allows us to. We have summarized below the legal basis we rely on:
- Performance of a contract: Necessary to process and deliver your order, including taking payment.
- Consent: Where you have subscribed to receive marketing communications by email or SMS.
Legal or regulatory obligation: To comply with anti-money laundering obligations or consumer contracts legislation.
- Legitimate interests: Necessary for our business to manage our relationship with you, promote our products, and improve our services.
6. Change of purpose
We will only use your personal data for the purposes for which we collected it unless we reasonably consider that we need to use it for another reason compatible with the original purpose. If we wish to use your personal data for an unrelated purpose, we will notify you and explain the legal basis.
7. If you fail to provide personal data
Where we need to collect personal data by law or under a contract and you fail to provide that data, we may not be able to perform the contract (for example, to provide you with goods or services).
8. Data security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. All VYBN personnel who have access to your personal data will only process it on our instructions and are subject to a duty of confidentiality.
9. How long will we keep your data?
We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
10. Who do we share your data with?
We may share your personal data with the following third parties:
- Third-party ecommerce providers (Shopify).
- Operational companies such as delivery couriers and warehouse providers.
- Third-party payment providers (Stripe, PayPal, ApplePay, etc.).
- Marketing and advertising providers (Klaviyo, Google Ads, Meta).
- Professional advisers including lawyers, bankers, and insurers.
- Law enforcement or regulatory authorities when required by law.
11. International transfers
If we need to transfer your data outside of your home jurisdiction, we ensure it receives essentially equivalent protection by ensuring at least one legal safeguard is implemented, such as adequacy regulations or standard contractual clauses.
12. What are your rights over your data?
You have the following rights in respect of your personal data:
- The right to request access to your personal data..
- The right to ask us to rectify inaccurate data.
- The right to request the erasure of personal data.
- The right to object to or restrict processing.
- The right to withdraw consent at any time.
13. Marketing preferences
You can stop direct marketing communications from us at any time by:
- Clicking the ‘unsubscribe’ link in any email.
- Texting ‘STOP’ in response to any SMS message.
- Contacting us directly via email.
14. Cookies
Our website uses cookies to distinguish you from other users and improve your experience. You can set your browser to refuse all or some browser cookies, but note that some parts of our website may then become inaccessible.
15. Third-party links
Our website may contain links to third-party websites. Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.
16. How to complain
If you are unhappy with how we have used your personal data, please contact us first so we can resolve your concerns. You also have the right to lodge a complaint with your local data protection authority.
17. Changes to your data
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
This Privacy Policy was last updated on January 28, 2026.